Frequently Asked Questions & Troubleshooting


CLIENT RESUBSCRIBE PROCESS

EMAILS
When an emailed HEP is delivered to your client/patient, they have the ability to unsubscribe to HEPs coming from HEP2go.com.

If a client/patient wants to resubscribe so they can receive our HEPs emailed to them, they can resubscribe to our emailed HEPs on our Resubscribe Page.

TEXTED SMS
When a SMS texted HEP is delivered to your client/patient, they have the ability to unsubscribe as well by replying with the word "STOP".

If a client/patient wants to resubscribe so they can receive our HEPs via SMS texts, they can resubscribe to our SMS text system by replying with the word "START". If they no longer have the original text sent to them, contact us for further instructions.

 

 

 
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